Amazon Device Return FAQs

What is your return policy for Amazon devices?

For return policies applicable to Amazon branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices and Echo devices and Amazon-branded accessories purchased from Amazon.com, see About Our Returns Policies. Unless stated otherwise, if you are returning an item purchased as part of a bundle (including an Amazon device), any discount will be allocated proportionally among all the items in the bundle, and your refund will equal the amount you paid for the item. All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt by Amazon.

For return policies applicable to products purchased from Amazon.com that are not Amazon devices (such as third-party Fire TV Edition devices), and for return policies applicable to products purchased using an Amazon device, see About Our Returns Policies.

If you purchased an Amazon device or accompanying accessory from a third-party retailer, returns are subject to the retailer’s return policies. Please contact the retailer for details.

You can return any Amazon device or accessory you purchased from an Amazon Pop-Up for a full refund within 30 days as long as it's in new condition and the return is in accordance with our return policies. To return an Amazon device or accessory purchased from an Amazon Pop-Up, take it to an Amazon Pop-Up.

How do I return my Amazon device to Amazon.com?

1. Prepare device for shipping: Place your Amazon device in the original packaging, including all accessories that came with the device. You may still return a device if the box has been opened. It is not necessary to include the manual. If you are returning a Kindle e-reader or Fire tablet, turn off the wireless connection and place your device in the original packaging. While Amazon will perform a factory reset of your device upon receipt, please remove any data stored on your device, such as device settings, by resetting your device prior to returning it. Go to www.amazon.com/mycd. After logging in, go to the Devices tab. Select the device you are returning, and using the menu button, select "Deregister."  
2. Print a mailing label: Visit the Online Return Center (https://www.amazon.com/returns) on Amazon.com or contact Customer Support for assistance with your return. Your device must be returned to Amazon.com using a trackable shipping method.
3. Give return package to the shipper: Please wrap the package securely, attach the return label you printed to the package, and take your return package to a drop-off location for the shipper indicated on the label. If your Amazon device is delivered to Amazon.com in the thirty-day period after the end of the applicable return window, we reserve the right to charge a restocking fee equal to 20% of the item's price. You will not be eligible for a refund if the device is delivered to Amazon.com more than 30 days following the end of the applicable return window.

Note about shipping lithium ion batteries: Kindle e-reader and Fire tablet batteries are considered "lithium ion batteries contained in equipment" under dangerous goods transportation regulations and do not require special labeling or documentation if two or fewer devices are shipped in a single package.

How will I be refunded for a returned device or accessory?

When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. All refunds are subject to our refunds policy. Unless stated otherwise, if you are returning an item purchased as part of a bundle (including an Amazon device), any discount will be allocated proportionally among all the items in the bundle, and your refund will equal the amount you paid for the item. View completed refunds by visiting the Order Summary in Your Account (https://www.amazon.com/your-account).

Note about pre-paid mailing labels and shipping cost refunds: Return shipping costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our refunds policy.

Is my Amazon device or accessory covered by a limited warranty?

Whether you bought your Amazon device through Amazon.com or in a retail store, new and Certified Refurbished devices are covered by a limited warranty. Certain Amazon-branded accessories are also covered by a limited warranty. Copies of limited warranties for our devices and accessories are available at https://www.amazon.com/devicesupport. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines.