Manage Your Amazon Store Card Account or Amazon Credit Builder Account Online
Link your Amazon and Synchrony Bank accounts to enable easy access to basic card account information directly on Amazon.
You can manage your Amazon Store Card or Amazon Credit Builder account using the following options:
- To link your Amazon and Synchrony Bank accounts, and to view basic information about your Amazon Store Card or Amazon Secured Card directly on Amazon, go to Amazon Store Card. Select the Link Now button on the third card and enter your Synchrony Bank user ID and password to establish linking.
- Synchrony Bank's account management site.
- The Amazon Store Card mobile app. To download the app for iOS, go to Amazon Store Card on the App Store. To download the app for Android, go to Amazon Store Card - Apps on Google Play.
- Amazon Alexa on any Alexa-enabled device (using the Amazon Store Card skill).
- Synchrony Bank's customer service support via phone or chat. To find contact information, go to the Customer Service for Financial Institutions help page.
| I need help with... | Synchrony Bank website | Amazon Store Card App | Alexa Store Card Skill | Synchrony CS support (Chat/Call) | Amazon Card Member page |
|---|---|---|---|---|---|
| Accessing my [Amazon Store Card / Prime Store Card / Amazon Store Card Credit Builder / Amazon Prime Store Card Credit Builder] account at Synchrony Bank | ✓ Log in with your Synchrony Bank user ID and password. |
✓ Log in with your Synchrony Bank user ID and password. |
✓ Enable skill and set up PIN |
✓ Access your Synchrony Bank account directly from your Amazon Card Member page with account linking. Select the Manage at Synchrony Bank button on the first card to access. |
|
| My Synchrony Bank user ID/ password | ✓ Select the I forgot my User ID or password links underneath the Secure Login button |
✓ Select Forgot User ID or password on login screen. |
N/A | ✓ |
|
| Getting my full credit card number | ✓ Chat: Enter Phone: If prompted to enter account #, say, |
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| Finding account balance and due date | ✓ |
✓ |
✓ |
✓ |
✓ |
| Making a payment | ✓ See Make a Payment on an Amazon Store Card or Amazon Credit Builder Account |
✓ |
✓ |
✓ |
|
| Update auto pay settings | ✓ Select Payments > Manage Autopay |
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| Review recent transaction summary | ✓ |
✓ |
✓ |
||
| Accessing account statements | ✓ Select Activity > Statements |
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| Switch to paperless billing | ✓ Select Activity > Statements |
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| Sign-up for email and / or text alerts | ✓ Select Services > Manage Alerts and messages |
✓ |
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| Update personal information on account | ✓ Select Profile from the top menu |
✓ |
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| Request Credit Limit Increase | ✓ Select Services > Request Credit Increase |
✓ |
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| Credit Limit Inquiries | ✓ |
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| Dispute a charge on your card | ✓ Activity > Dispute a Charge |
✓ |
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| Report lost or stolen card / Replace card / Close account | ✓ Select Services and choose the applicable option from drop-down |
✓ |
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| Inquiries related to billing statement / interest / fees | ✓ |
