Marketplace Items Condition Guidelines

Buying used and collectible items from an Amazon seller is as easy as buying directly from Amazon.com. To help you make the best buying decision, click the type of product you're interested in below to see the conditions sellers use to describe their items:

General Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

• New: Just like it sounds. A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the Product Details. Original packaging is present for most New items but certain items may be re-boxed.
• Refurbished: Click here for all Refurbished category information.
• Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.
• Used - Very Good: A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packing or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.
• Used - Good: The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories such as screws (in the case of furniture) or instruction manual.
• Used - Acceptable: The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts/accessories such as screws (in the case of furniture) or a mouse or USB cable. (in the case of a laptop.)

Category-Specific Condition Guidelines

The following category-specific condition guidelines should be used as indicated.

Amazon Devices - Used

Used Amazon devices are not accompanied by a manufacturer’s warranty but do receive a 30 day money-back guarantee from Amazon. The following conditions apply in place of the General Condition Guidelines:

• Used - Very Good: Very minor cosmetic imperfection(s) on the item.
• Used - Good: Minor cosmetic imperfection(s) on the item.
• Used - Acceptable: Small cosmetic imperfection(s) on the item associated with regular use.

Books - New and Used

In addition to the General Condition Guidelines, the following guidelines apply:

• New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as Bargain or Remainder, or with any other labels attached, may not be listed as New condition.
• Used - Like New: Item may have minor cosmetic defects (marks, wears, cuts, bends, crushes) on the cover, spine, pages or dust cover. Dust cover is intact and pages are clean and not marred by notes. Item may contain remainder marks on outside edges. Item may be missing bundle media.
• Used - Very Good: Item may have minor cosmetic defects (marks, wears, cuts, bends, crushes) on the cover, spine, pages or dust cover. Shrink wrap, dust covers, or boxed set case may be missing. Item may contain remainder marks on outside edges, which should be noted in Product Details. Item may be missing bundled media.
• Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
• Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Books - Collectible

The General Condition Guidelines do not apply to collectible books. To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector such as first editions and first printings; signed, inscribed or scarce copies; and advance reading copies and uncorrected proofs of out-of-print books. The following conditions apply for Collectible Books:

• Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws
• Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping.
• Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
• Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Music - New and Used

Music formats include cassettes, compact discs and vinyl. The following conditions apply in place of the General Condition Guidelines:

• Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. Packaging may have a remainder cut-out, which should be noted in the Product Details.
• Used - Very Good: The packaging, cover art, liner notes, or inclusions may show limited signs of wear.
• Used - Good: The item or packaging may have identifying markings from its owner.
• Used - Acceptable: The item plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing items in the Product Details.

Music - Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics including special pressings, or limited edition packaging.

Seller comments for collectible music should include the following:

• Further detail on condition or completeness of item and packaging.
• Notes about the presence of signatures, inscriptions, or other personalization.

Video, DVD, & Blu-ray Discs - New and Used

The seller must note any missing inclusions in their Product Details. Combination sets may not be listed with missing discs. If a digital copy is missing, this should be noted in the condition notes. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, disc, or packaging may have identifying markings from its owner.

Video, DVD, & Blu-ray Discs - Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector (e.g., signed or inscribed or scarce).

Seller comments for collectible media should include the following:

• Further detail on the condition or completeness of item and packaging.
• Notes about the presence of signatures, inscriptions, or other personalization.

Video Games

Unless otherwise specified, all video game items sold on Amazon.com are assumed to be U.S. versions of product(s) and, as applicable, arrive with all necessary power cables. Used physical video games may contain expired or missing activation codes for bonus online content.