Initiate the return or replacement of an Amazon Business order

Generally, you can return items for a refund or replacement. Sometimes, you can exchange items.

Account administrator, group administrators, finance users, and the requisitioner who placed the order can initiate a return for items sold by Amazon and third parties. If the order's delivery address was a shared address, you must select a shared address as the return address.

For more information on our returns policies, consult our Returns Policies.

If you received a gift from an Amazon Business account, contact the sender to request a return.

To initiate a return or replacement:

  1. Select Your Orders.
  2. In the View Your Orders dropdown, select View All.
  3. Select the order, then select Return or Replace Items or Problem with order and follow the prompts. If a replacement is unavailable, only the return option displays.

Return options

When returning an item, you'll see available return options based on your location. If you have a Label-Free, Box-Free return point within 1 kilometre of your address, you can return your item there for free - no printing or packaging needed. For home pickup service, a €2.95 shipping fee will apply. This fee does not apply to clothing and shoe returns. We always offer at least 1 free return option. If you need assistance due to accessibility concerns, please contact Customer Service for support. Simply choose the return option that works best for you through the Online Returns Center when starting your return.

Visit our help pages for topics such as replacing broken and missing items, returning your order, and checking the status of your refund.